'My Account' is your personal dashboard on dvijstory. Once you register, you can access 'My Account' to track your orders, view your order history, manage your shipping addresses, and update your profile details. It provides a personalized shopping experience and allows you to manage all aspects of your relationship with dvijstory in one place.

You can reach out to us via our 'Contact Us' page on the website. Alternatively, you can email us at info@dvijstory.com or call our customer support at +9190427 83341. We're here to assist you with any questions or concerns!

Yes. Having an account enhances your shopping experience by providing a personalized touch and easier order tracking. Registering an account also gives you access to exclusive offers, faster checkout processes, and an easy way to view your order history.

To register, simply click on the 'Sign Up' option on our homepage and fill in the required details. You can register with your email or phone number. If you've forgotten your password or wish to reset it, click on the 'Forgot Password' link on the login page. You'll receive an email with instructions to create a new password. Ensure to check your spam folder if you don't see the email in your inbox.

Once your order is successfully placed, you'll receive an email confirmation with the order details. Additionally, 'My Account' will update with the new order status, allowing you to track it in real-time.

Once an order is placed, you cannot modify it. However, you can place a new order for the additional items. We will do our best to ship them together.

Estimated delivery times vary based on the product and your location. Generally, domestic orders take 5-6 days, while international orders can take 10-12 days.

We have partnered with trusted and reputable courier services to ensure timely and safe delivery. Once dispatched, you'll receive tracking details to monitor the progress of your package.

Orders with multiple items might be shipped separately due to package size or stock availability. Rest assured, the remaining items should be on their way and will arrive shortly.

You can check the status under 'My Orders' in 'My Account'. Once an order is placed, modifications aren't possible. However, if you need changes, please contact our customer support for assistance.

Please get in touch with our customer service team immediately. We'll do our best to consolidate the orders or assist with canceling one of them.

We currently do not offer a pre-ordering system. However, you can sign up for stock alerts on the product page to be notified when it becomes available again.

We're sorry for the inconvenience. Please refresh the page or try after some time. If the issue persists, contact our customer support, and we'll assist you.

Go to 'My Orders' in 'My Account' and select the order you'd like to cancel. If it's within the cancellation period, you can cancel it directly. If not, please reach out to our customer service team.

Absolutely! Our international customers can place orders to be delivered anywhere in India. Just provide the desired delivery address during checkout.

Your order delivery date is determined by the destination.

First, check if your order was shipped in multiple packages. If an item is genuinely missing, please contact our customer service immediately, and we'll resolve the issue.

For domestic orders, we offer free shipping and deliveries typically take 5-6 days.

Once your order is dispatched, you'll receive an email with tracking details. You can use this information on our website or the respective courier site to monitor your package's journey. Additionally, 'My Account' provides real-time order tracking.

If you're not available during a delivery attempt, our courier partner will leave a note or attempt to contact you. You can also reach out to them directly to schedule a convenient delivery time.

We don't offer COD delivery.

Yes, we proudly deliver across India and globally. 

If you receive a tampered package, please take photos of the packaging and product and immediately contact our customer service. For orders to multiple addresses, you'll need to place separate orders for each destination.

In the rare case that your order isn't delivered within the estimated timeframe, please contact our customer support. We'll promptly investigate and ensure you receive your products as quickly as possible.

At dvijstory, we offer a variety of payment options for your convenience, including credit cards, debit cards, net banking, UPI, and mobile wallets.

No, there are no hidden charges when you shop on dvijstory. All listed prices are final and inclusive of all taxes.

Absolutely. Your security is our top priority. We use SSL encryption and partner with trusted payment gateways to ensure all your transactions are safe and protected. Your card details are never stored on our server.

If you face any payment issues or notice any unexpected debits, please reach out to our customer service immediately. We'll work promptly to resolve your concern. It's also recommended to check with your bank in case the problem originates from their end.

Yes! If you have a valid coupon code, you can enter it during checkout to avail the respective discount or offer. Only one code can be applied per order. Remember to check the terms and conditions associated with each coupon to ensure it's applicable to your purchase.

Of course! At dvijstory, our aim is to ensure you're satisfied with your purchase. You can return any item within 7 days of receipt, provided it is unused, in its original packaging, and has all tags intact. Some exceptions may apply for specific product categories or promotional periods.

We apologize for any inconvenience. To initiate a return or exchange, please write to us at info@dvijstory.com. For damaged or incorrect items, report the issue within 24 hours of receiving the product at info@dvijstory.com. Our customer service team will guide you through the process and offer the best possible solution.

During special sales events, items purchased at discounted prices are considered final and are not eligible for returns or exchanges, unless there's a product defect or an error on our part. Please refer to the terms and conditions specific to each sale for detailed information.

Once we receive and inspect the returned item, we'll process your refund. The amount will be credited back to the original payment method within 15 business days. 

If you prefer to ship the return yourself, please ensure it's securely packaged and sent via a reputable courier. Share the tracking details with our customer service team at info@dvijstory.com. While we recommend using our pre-arranged return shipping for a hassle-free process, if you ship it independently, we will reimburse the shipping costs up to a specified limit upon receipt and verification of the product.

Yes, international customers can cancel orders provided the order has not been shipped. Due to the complexities of international shipping, returns from international locations are not accepted. However, in the unlikely event of a damaged or incorrect product, please reach out to our customer service for assistance at info@dvijstory.com, and we'll find the best way to address the issue.

Yes, most of our sarees come with an accompanying blouse piece. The typical dimensions for the blouse piece are 1m running fabric. 

We strive to capture the true essence and color of our products in the images. However, there might be slight variations due to screen resolutions and lighting. Product details, including fabric, size, and other specifications, can be found in the product description section below each item.

No, currently we dont offer customization.

To search for a product on our website, simply use the search bar located at the top of the page. Enter the product name, category, or any relevant keyword, and the search results will display all matching items.